How to log a maintenance request
If you are a current tenant and you need to report a repair or a maintenance issue in your property, please follow the process below. This helps us respond quickly, keep accurate records, and make sure the right contractor is sent first time.
Step 1: Email us
Please send an email to info@josephharrisestateagents.co.uk. This inbox is monitored, and logging issues here means we can track, prioritise and resolve them efficiently.
Step 2: Tell us who you are
Include your full name, address of the property you’re renting, and your phone number. We may need to call you to clarify the problem or arrange access, so this is important.
Step 3: Describe the issue
Tell us exactly what’s wrong. For example: “The boiler has stopped working and there’s no hot water,” or “There is a leak under the kitchen sink when the tap is running,” or “The front door lock is loose.”
The more detail you can give, the faster we can send the right contractor and avoid repeat visits.
Step 4: Send photos (if you can)
Attach any photos or supporting evidence to your email. Clear pictures help us understand the scale of the problem and often allow us to resolve issues much quicker.
For leaks, please show where it’s leaking and where it’s ending up. For damage, include a close-up and one wider shot so we can see the full context.
What counts as urgent?
An urgent repair is something that puts safety or the property at risk if it’s not dealt with straight away — for example:
- Total loss of heating or hot water
- Active leak causing damage
- Insecure property (broken external door / lock)
- Electrical fault that may be dangerous
If your issue is urgent, please state this clearly in the subject line of your email.
What is non-urgent?
Things like cosmetic marks, a sticking internal door, or a minor drip that’s already contained will still be dealt with, but they’re not classed as an emergency repair.
These should still be emailed to info@josephharrisestateagents.co.uk with full details so we can schedule the right contractor.
Once we receive your email, we’ll log the issue, assess urgency, and arrange the appropriate contractor. You’ll be contacted using the phone number you’ve provided to confirm access. Please make sure you’re reachable.
Sending full details the first time — your name, address, phone number, what’s wrong, and clear photos — helps us fix the problem faster and prevents delays.
